NDIS Support Coordinator

Amana Community Services provides specialized and customized aged and disability services.

Our services are culturally and religiously appropriate and we strive to provide the level of respect and support that we would give to our own families.

We are NDIS certified and are committed to improving the quality of life for all our consumers and participants regardless of need, budget, or circumstance.

Our focus is on trust, respect, and understanding so that each person experiences the practical, emotional, and social support that allows them to enjoy their lives to the fullest.

Purpose
The Support Coordinator plays an integral role for NDIS participants in interpreting their NDIS plan, assisting them to establish the support in their plan and develop their capacity over time to coordinate and manage their own supports.

Primary Objectives
• Assist NDIS participants to:
- Implement their plan and increase their capacity to manage/direct their own supports
- Have greater opportunities to explore and connect with their community and alternative
support options
- Strengthen their informal support networks
- Maximize the value for money they receive from their supports
- Access and use the NDIS Participant Portal my place
• Effectively communicate and maintain relationships with the NDIA

Key Accountabilities
• Action referrals in a timely manner
• Support the NDIS participant to:
▪ Assess a number of mainstream, community, informal and provider options
▪ Select preferred options or providers
▪ Negotiate services to be provided and their prices
▪ Develop service agreements and create service bookings with preferred providers
▪ Arrange for any assessments required to determine the nature and type of funding
required (e.g. assessment to determine the type of complex home modifications
required)
▪ Determine the budget for each support type and advise any relevant plan manager of the breakdown of funds
▪ Liaise with any plan manager to establish the appropriate claim categories and attribute the correct amount of funds
▪ Link to mainstream or community services (i.e. housing, education, transport, health)
▪ Strengthen and enhance participants capacity to coordinate supports, self-direct and manage supports and participate in the community, including providing participants with assistance to:
- resolve problems or issues that arise
- understand their responsibilities under service agreements
- change or end a service agreement
• Be the key contact for service issues, complaints, major changes and plan reviews.
• Assist participants to prepare for their plan review by supporting them to:
- assess whether they achieved their goals and got value for money for their plan
- identify solutions to problems experienced in implementing the plan
- consider new goals
• Assist participants to decide on what actions to take to achieve goals in relation to exploring housing options and life transition planning

Reports to: Managing Director

Level: 4